FAQs

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How can I obtain an Online Banking Account?

Go to www.bankatsecurity.com and select Online Banking. Click first-time user and follow the enrollment steps.

Will I need to change my Username? 

No. Your Username remains the same however, your password must be changed every 180 days.

I have forgotten my password. How do I obtain this information? 

Click the "Forgot Password?" link on the password page and your current password will be emailed to you.  If you are having issues with the self-service password reset, please stop by your branch or contact our eBanking support team at [email protected] or 731-287-4909.  

I am locked out of my challenge questions. How do I get them reset? 

Your identity must be verified for your security. Please stop by your branch or contact our eBanking support team at [email protected] or 731-287-4909.  

We have a joint checking account and my spouse set up Online Banking. How do I get the password reset?

Your spouse must request the password reset for his/her Online Banking account. Online Banking accounts are individual accounts even though you may have a joint bank account. You can go to First Time User and set up your own individual Online Banking account with your information.

Can I pay my Security Reserve online? 

Yes. You can pay your Security Reserve online by using the "Transfer" option.

I want to make a transfer to post on today’s business day. Is there a time? 

Yes. All transfers submitted by 3:00 PM will post that business day.  If a transfer is submitted after 3:00 PM it will post the following business day.  

What if I share my computer with someone who has their own account? Can we both login from the same machine?

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